Customer Service Creation - Winning Customers, Developing Your Sales and Retaining Your Customers
Customer Service Creation
Customer service, commercial support
It is the project of a company, which took 3 months to issue an estimate to its customers. The follow-ups of the customers were not regular and the complaints of the customers were numerous.
After studying the situation, we set up a customer service according to the customer relationship approach. The marketing and sales departments were relieved, the customers are satisfied, the time of issue of quotations, processing of customer requests were reduced.
Quotes sent in 3 months were sent in 24 hours.